Frequently Asked Questions

First, check your faucet aerator screens for debris, second, check your meter and surrounding area for possible leaks, and if you still have problems, call our office and report low water pressure for your area.

A repair could have been completed recently allowing air to enter the line, causing the milky look. Flush the line from an interior faucet. If it does not disappear after a few minutes, please call the office.

If there has been an interruption in service (line breaks and water flow has stopped), the chlorine can release an odor and smell that may take several days to clear up.

All public water systems in the state of Texas are required to maintain a minimum chlorine level of 0.5 (tested at the end of the system) by state law. We maintain a level of 1.5 through 2.5 at the source (tested at the beginning of the system). Our chlorine levels are tested daily to ensure safety. Unless the District gives you notice of a “boil water” from an emergency situation, your water will be safe to drink.

Most likely your water heater needs to be flushed. This should be done once a year. CAUTION: If you plan on doing this yourself, read the owner’s manual to keep from being harmed and/or damaging the water heater.

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve this problem.

You may not have – numbers can be transposed or hard to read. We can check it! Or, you could have a leaky toilet that’s difficult to detect. Just call the office; we’ll help you figure it out!

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